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The CIS-HAM Certification is designed to validate an individual's knowledge and skills in implementing and managing hardware asset management processes using the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification covers various topics, including hardware asset management lifecycle, asset tracking and inventory management, software asset management, and license compliance management.

ServiceNow CIS-HAM certification exam is an excellent way for individuals to demonstrate their expertise in hardware asset management and to advance their careers in the IT industry. Certified Implementation Specialist - Hardware Asset Management certification is recognized globally and is highly valued by employers. By passing the CIS-HAM Exam, individuals can prove their proficiency in managing hardware assets using ServiceNow, which can lead to career advancement opportunities and increased earning potential.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q127-Q132):

NEW QUESTION # 127
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)

A. Create a single asset via Name search
B. Receive one or multiple assets from a purchase order
C. Create a single asset via barcode scan
D. Create multiple assets listed on a contract PDF scan

Answer: B,C

NEW QUESTION # 128
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

A. Now Onboarding App
B. Now Procurement App
C. Now Mobile App
D. Now Agent Mobile App

Answer: D

Explanation:
According to the ServiceNow Hardware Asset Management documentation, the Now Agent Mobile App is a mobile application that enables users to perform various asset management tasks on the go, such as creating assets, performing inventory audits, and receiving assets1. The Now Agent Mobile App provides access to the following features2:
Asset Receiving: Users can receive multiple assets against a purchase order using a mobile device. Users can scan barcodes or QR codes to identify assets and update their status and location.
Asset Inventory Audit: Users can manage assets across locations with simplified mobile inventory processes.
Users can scan barcodes or QR codes to verify assets and update their information. Users can also view audit results and resolve discrepancies.
Asset Creation: Users can create new assets using a mobile device. Users can scan barcodes or QR codes to populate asset fields and assign them to stockrooms or users.
The other options, Now Procurement App, Now Mobile App, and Now Onboarding App, are not related to hardware asset management. The Now Procurement App is a mobile application that enables users to manage purchase orders, requisitions, and contracts3. The Now Mobile App is a mobile application that enables users to access ServiceNow services and information, such as requesting items, viewing incidents, and checking assigned assets. The Now Onboarding App is a mobile application that enables users to complete onboarding tasks, such as signing documents, enrolling in benefits, and setting up devices. References:
ServiceNow Hardware Asset Management: Now Agent Mobile App
ServiceNow Hardware Asset Management: Mobile Asset Management
ServiceNow Hardware Asset Management: Now Procurement App
[ServiceNow Hardware Asset Management: Now Mobile App]
[ServiceNow Hardware Asset Management: Now Onboarding App]

NEW QUESTION # 129
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

A. Integrates with business services via the Service Catalog from request through to disposal
B. Provides input into, aligns with, and follows corporate governance
C. Improves application privacy and security adherence
D. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
E. Leverages Service Mapping to predict service impact

Answer: A,B,E

NEW QUESTION # 130
Which are valid hardware model lifecycle phases?
Choose 3 answers

A. End of Life
B. End of Subscription
C. Pre-release
D. General Availability
E. Upgrade
F. Beta

Answer: A,C,D

Explanation:
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:
*Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.
*General Availability: The hardware model is available for purchase and supported by the manufacturer.
*End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.
*Disposal: The hardware model is disposed of or recycled.

NEW QUESTION # 131
What are the four tiers of Capability Blueprint?

A. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
B. Trustworthy Data, Practical Management, Process Integration, Business Alignment
C. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
D. Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance

Answer: A

Explanation:
Explanation
The Capability Blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity. It consists of four tiers that represent the key capabilities and outcomes of effective hardware asset management:
Trustworthy Data: This is the foundation of hardware asset management, which ensures that the data about the assets is accurate, complete, consistent, and normalized. It involves discovering, importing, reconciling, and validating the asset data from multiple sources, and maintaining a clean and central system of record in the CMDB.
Lifecycle Management: This is the core of hardware asset management, which covers the end-to-end processes and tasks for managing the assets throughout their lifecycle stages, from request to retire. It involves automating the workflows for asset fulfillment, deployment, monitoring, maintenance, and disposal, and optimizing the asset utilization and performance.
Operational Integration: This is the extension of hardware asset management, which connects the asset data and processes with other IT and business functions, such as service management, financial management, security management, and vendor management. It involves aligning the asset management objectives and policies with the organizational goals and standards, and enhancing the service delivery and customer satisfaction.
Business Alignment: This is the elevation of hardware asset management, which leverages the asset data and processes to support strategic decision making and business outcomes, such as cost reduction, risk mitigation, compliance improvement, and value creation. It involves analyzing the asset data and trends, reporting the asset performance and value, and planning the asset refresh and innovation.
References:
Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
Hardware Asset Management - ServiceNow, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the Capability Blueprint framework.

NEW QUESTION # 132
......

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